Well Pump Repair

Out of water? Call 1-800-332-9462.

If your home runs on a well, the pump does all the work. When it struggles or quits, you notice fast: no water at the tap, weak showers, or a pump that won't stop running. Quality Water Systems has been looking after home water systems since 1975. We work from Salem, Ohio and serve homeowners across Ohio, PA & West Virginia. We find out what's actually wrong and tell you plainly what it will take to fix it.

Signs your well pump may be failing

• No water at all. Every faucet is dry, or the water dies partway through a shower. This is the most common urgent call.
• Low or dropping pressure. Water comes out weaker than it used to, or pressure falls when two fixtures run at once.
• Sputtering faucets. Air spits out with the water. This can point to a pump problem, a low water level in the well, or a leak in the line.
• Pump cycling on and off. You hear the pump click on and off every few seconds, or it runs much more often than it used to.
• Pump that never shuts off. It runs nonstop even when nobody is using water.
• Higher electric bill. A pump that runs too long or too often uses more power. A jump in the bill with no other explanation is worth checking.
• Dirty or sandy water. Sediment that suddenly shows up can mean something has changed down in the well.

One sign on its own doesn't always mean the pump is bad. That's why we test before we replace anything.

What happens on a service call

Every well is different, but a typical visit goes like this:

1. We ask what you're noticing. When it started, whether the power flickered, and what you hear from the pump or tank.
2. We check the power and controls. That includes breakers, the pressure switch, the control box (if you have one) and the wiring. A dead pump is sometimes an electrical problem, not a pump problem.
3. We check the pressure tank. We look at the tank's air charge and condition, because a failing tank can make a good pump look bad.
4. We test pressure and flow. We watch how the system builds and holds pressure and how the pump cycles.
5. We look for leaks. That means the lines between the well and the house, plus the fittings at the tank.
6. We explain what we found. You get the cause in plain language and your options, including repair versus replacement, before any work starts.

Is it the pump, the pressure tank, or something else?

Many "bad pump" calls turn out to be something else. The usual suspects:

• Pressure tank. A waterlogged tank or one that has lost its air charge makes the pump short-cycle and the pressure swing. This shows up as rapid clicking and pulsing water.
• Pressure switch. Burned or stuck contacts can keep the pump from starting or stopping.
• Electrical issues. A tripped breaker, a failed control box part or damaged wiring can all stop a healthy pump.
• Leaks. A leak in the line or at a fitting makes the pump work harder and can cause low pressure.
• The well itself. A low water level, sediment or mineral buildup can starve the pump. Sometimes the fix is water well cleaning, not a new pump.
• Water treatment equipment. A clogged filter or softener problem can feel like low pressure at the faucet.
• The pump. Worn parts, a failing motor or a seized pump does happen. We just make sure it's the real cause before recommending a new one.

When replacement is likely

Repairing is often the better choice, and we'll tell you when it is. Replacement starts to make more sense when:

• Testing shows the pump motor or pump itself has failed.
• The pump keeps failing, or several parts are wearing out at once.
• The pump no longer fits how your household uses water, or it's the wrong size for the well.
• A repair would cost close to what a replacement does.

If replacement is the right call, we'll walk you through your choices. That includes whether a constant pressure system makes sense for your home. Then we install the pump and test the whole system before we leave. Financing available through GoodLeap.

Why homeowners call Quality Water Systems

• We've cared for local water systems since 1975.
• We handle the whole system: pump, pressure tank, well cleaning and water treatment.
• We give honest recommendations and won't replace parts that don't need replacing.
• Based in Salem, Ohio, serving Ohio, PA & West Virginia.
• Licensed, Bonded & Insured
• Members of our Total Home Care Family Plan get priority service. See the membership.

No water or low pressure? Call Quality Water Systems at 1-800-332-9462 or request service online.

Frequently asked questions

Why do I suddenly have no water from my well?

The cause could be the pump, but it could also be a tripped breaker, a bad pressure switch, a failed control part, a pressure tank problem, a leak or a low water level in the well. A service call finds which one it is before anything gets replaced.

Is it my well pump or my pressure tank?

They can show similar symptoms. A pump that clicks on and off rapidly, with pulsing water pressure, often points to the pressure tank. No water at all, or a pump that runs without building pressure, points more toward the pump, the controls or the well. Testing both is the only reliable way to tell.

Can my well pump be repaired, or does it need to be replaced?

It depends on what failed. Switches, controls, wiring and tanks can often be repaired or replaced on their own. If the pump or motor itself has failed, replacement is usually needed. We'll explain the options and what each involves before any work starts.

Why is my electric bill higher than normal?

A pump that short-cycles or runs constantly uses more power. Common causes are a pressure tank problem, a leak, a stuck pressure switch or a worn pump. If the bill jumped with no other explanation, have the system checked.

Do you serve my area?

Quality Water Systems works from Salem, Ohio and serves homeowners across Ohio, PA & West Virginia. Call 1-800-332-9462 to confirm we cover your address.